Refund policy
We have a 15-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at seanjroberts2020@gmail.com. Please note that returns will need to be sent to the following address: 40 Caister St. Keighley. BD211BQ. UK.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at seanjroberts2020@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at seanjroberts2020@gmail.com.
Return & Exchange Policy
We use Printify, which is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that unfortunately, returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind.
However, in case of a damaged product or a manufacturing error, Printify offers a free reprint or a refund if you contact us within 15 days of product delivery.
In case of an unsuccessful delivery, you can opt for either a reprint or a refund.
Note: For Direct To Garment products, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects.
Having said that, at DOGStastic, we want you to be completely satisfied with your purchase. Our return & exchange policy is designed to provide you with peace of mind and a seamless shopping experience.
If you are not satisfied with your purchase, we are here to help.
We offer a straightforward refund or exchange policy to ensure that you can shop with confidence. Our aim is to make the return or exchange process as simple as possible, allowing you to make your purchase knowing that you have the option to return or exchange items if needed.
If you have any questions about our return & exchange policy, please do not hesitate to contact our customer service team. Your satisfaction is our priority, and we are dedicated to making your shopping experience with Dogstastic a positive one.